Privacy Statement
We never have and will not share or reveal information about you without your permission and will never disclose your attendance at a class, workshop, retreat or training course or other activity we arrange unless we are required to do so for legal reasons or by the emergency services.
We hope that this statement answers any questions you may have regarding our care of your information but if you have any further questions please contact:
Lydia Wright
Director
info@bikramnl.com
What information does BYDH collect about me?
In order for you to attend classes, workshops, retreats or clinics we ask for the following information:
First and last name
Address
Phone number
Email address
Previous yoga experience
How you heard about us
If you speak Dutch and/or English
Why does BYDH collect this information?
This information helps us to know who you are and not get your purchases mixed up with anyone else. We ask for your email for identification purposes but also as way to contact you for 3 purposes:
- Automatically generated notifications concerning your account (sent via MindBody). These reminders can include: Reminders of when your lesson card is expiring (time and/or lessons), email receipts of any purchases you make with us, happy birthday email giving you a gift!
- Newsletter (sent via Constant Contact): Very rarely we will send a newsletter with information we think is interesting and useful to share with you. This can include but is not limited to: special workshops with guest teachers, yoga retreats hosted by us, schedule changes, promotions to help you save money on your yoga costs and inspiring stories that relate to our yoga community.
- Personal contact (sent via email info@bikramnl.com): because maybe you left your favorite yoga outfit in the changing room or could have accidentally taken the wrong pair of shoes.
- All emails above will have a clear and easy “unsubscribe” option with them, which will be stored with your account information. (as of May 24, 2018).
- You can create an account or login to your account at anytime to change your contact preferences here.
- Should you have any questions concerning your personal information you can always email info@bikramnl.com.
How is my personal information collected and stored?
In order to participate in an activity it is required to fill in a registration card at the yoga studio or online. This card is scanned and attached to your account as a PDF or JPG file. These physical cards are stored at BYDH for a period of 7 years and then disposed of by means of a legitimate shredding services company.
Your digital account is stored in our business software, hosted and maintained by MindBodyOnline (see MB privacy policy). MindBodyOnline ensures that they are EU GDPR compliant and do not share your personal information with any third party.
When you attend a class or event at BYDH you are asked to write your name in our sign-in books so we can register your visit with us. These books are kept at the yoga studio in a secure location and are only available for current employees of BYDH to review.
When we do send a newsletter via Constant Contact we use only your name and email address (see CC privacy policy)
The right to be forgotten
You have the right to be ‘forgotten’, which means that if you request us to, we will remove all the data that we hold on you from our systems. Complete removal of information from our systems will result in the loss of all historic data. If you decide to contact Bikram Yoga Den Haag at a later date it may be necessary to ask you to provide information you previously gave us.
If you have attended one of our activities (class, workshop, retreat, training etc..) we are required to retain your details for seven years after participation has ceased. After this time we will securely delete or dispose of them.
How can I see what information you hold on me?
Under the Data Protection Act 1998 and the General Data Protection Regulation (which will be effective from May 2018) you can request a report detailing the information we hold about you. To obtain a report, please write to:
Lydia Wright
info@bikramnl.com
We aim to issue an initial response to all enquiries within five working days, and will offer a full response to all information access requests within a month. If we require additional time we will keep you informed.
The following information will be required before access is granted:
Your full name and contact details
Your relationship to Bikram Yoga Den Haag
A copy of your passport or national ID card
Reports will be sent by post. We reserve the right to charge a reasonable admin fee for additional copies of the same information.
Cookies on the Birkramnl.com website
Our website uses cookies – small text files that are placed on your device to provide you with a better user experience when using our site. In general, cookies are used to retain user preferences and provide anonymous tracking data to third party applications such as Google Analytics. As a rule, cookies will make your browsing experience better.
However, you may prefer to disable cookies on this and other sites. The most effective way to do this is to disable cookies in your browser. Consult the Help section of your browser or take a look at the All about Cookies website which offers guidance for managing cookies.
Who can I contact for further information?
Our processing of data is overseen by one of our Directors. The person to contact regarding day-to-day data protection issues is:
Lydia Wright
info@bikramnl.com
Prins Hendrikplein 2
2518 JA Den Haag